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FAQs


General Questions

Do you have a showroom or store?

Yes we do! We have a showroom specifically for ECE educators and school owners! We like to call it our "classroom" because it's designed to be a replica of a real junior kindergarten classroom, furnished with most of our products in an open layout. Customers are encouraged to get a feel for our products, move them and place our products in a way to help them imagine how our furniture will work in their home or classroom. Call us toll-free today at 1-855-ULFERTS (853-3787) to let us know when you'd like to come in!

Where is your showroom and office located?Back top

Our showroom and head office is conveniently located in Richmond, British Columbia.

Drop-in visits are welcome; however, since our showroom is quite cozy, we recommend calling first to book a visit so that we can prepare our space with products you are looking for.

Showroom & Office Address: Unit 170 - 6751 Graybar Rd., Richmond, BC V6W 1H3

Main office phone number: Local 604-210-4660 / Toll-free 1-855-853-3787

What are your showroom and office hours?

We're open Monday to Friday, 9:00am - 5:00pm. We're closed on weekends and statutory holidays; however, we understand that our customers may be busy teaching during weekday hours, so please feel free to call us at 1-855-ULFERTS (853-3787) to book an appointment and we'll make ourselves available to you.

Can I get a discount?Back top

From time to time, we have fantastic sales on our products! We also occassionally send coupon codes for our webstore that's valid for a limited time.

To receive information on exclusive deals, special coupon codes and contests, sign-up for our e-mail newsletter:

What kind of payments do you accept?Back top

In-store (Graybar Head Office). We accept the following payment methods only:

  • Credit Card (max. $1,500): Visa, Mastercard, Discover
  • Debit Card: Interac
  • Ulferts Gift Cards
  • Company cheques
  • Sorry, we currently do not accept cash

Online (UlfertsKids.com). We accept the following payment methods only:

  • Credit Card: Visa, Mastercard, Amex, Discover
  • Ulferts Gift Cards
  • Sorry, we cannot process Interac/debit payments online

My school opens on _____. When should I order?

From our experience with new school builds and renovations, we understand that there can be many unforeseen delays with construction crews and general contractors. Therefore, we highly recommend to select and place your order with us at least 2 months before your first expected open house date. This gives us enough time to manufacture and ship your order to our warehouse, where we can further assemble products where needed.

To prevent any damages or spilled paint from construction, we also suggest that your order can be delivered once your flooring is installed, 2nd coat of paint is complete, and ceiling panels are in place.

Can I rent your furniture?Back top

Unfortunately, due to the wear-and-tear our products may be subjected to at schools, we do not rent-out our furniture, or have any rent-to-own programs. However, occassionally we do provide loaner items for paying clients who have placed a deposit with us, and need to go through licensing or permit approvals while their order is being manufactured and shipped.

Film & television production companies: Please send your inquiries with colour palettes, type of furniture(s), delivery dates to: filmtv@ulfertskids.com

What are your showroom and office hours?

We're open Monday to Friday, 9:30am - 5:00pm. We're closed on weekends and statutory holidays.

Since we understand that our customers may be busy teaching during our weekday hours, please feel free to call us at 1-855-ULFERTS (853-3787) to book an appointment on a weekend.

Is your furniture assembled?Back top

A large number of our items are sold assembled. You can see which products are assembled by the Made-to-Order badge .... in the product's description area. We take pride in our local assembly team who ensure all products assembled by us are fit for use in your classroom or home.

Items that are Ready-to-Assemble are indicated by the .... badge. These products are typically designed and sold by our suppliers to be assembled easily by customers with included instructions and basic hardware.

We do offer a full-service assembly service for a reasonable rate. Please let us know when ordering and our team will be happy to provide you with an estimate

Do you offer classroom space planning or interior design services?

Absolutely! Just as our tagline, "Furniture that inspires learning & play" suggests, we are obsessed with creating better spaces!

We have a professional team of trained interior designers experienced in efficient space planning for early learning classrooms and spaces. Please send your inquiries via our contact form.

Do you carry school supplies and educational toys?Back top

We do offer a supplies procurement service for larger franchised or multi-location (e.g. school districts). This program is based on regular volume purchases of supplies so we can offer your locations volume-priced advantages with the convenience of automatic invoicing and delivery services.

For more information, please call us at 1-855-ULFERTS (853-3787) and ask to speak to our procurement services manager.

Shipping & Delivery Questions

Where can you ship or deliver?Back top

We can ship anywhere within BC and across Canada. Please note that for some of our products which are Made-to-Order and sold assembled, we cannot unassemble these products for shipping.

For large school builds or renovations within the Vancouver GVRD area, we offer a local delivery team and truck service. For all other destinations outside of Vancouver, we have reasonable rates with our freight and courier partners.

Please visit our Shipping Info page for full details and options.

Sorry, we currently do not ship outside of Canada.

How much does it cost for shipping or delivery?

Depending on your location, we have a number of shipping and delivery options including local truck delivery (GVRD only), Greyhound Express, UPS, and trucking freight options.

Please visit our Shipping Info page for full details and options.

How long will my order take to arrive?Back top

It depends on the availability of your items, as well as the shipping method you select.

For example, if items in our webstore are in-stock, they will be shipped out of our warehouse within 1-3 business days. Items which are made-to-order require manufacturing and assembly time and will generally be ready within 3-5 days.

Running a brick-and-mortar and online furniture company is quite a complex operation, so in our promise to keep our valued customers happy, we'll give you a call to ensure you get your products on time. You can also check-out our Shipping Info page for more information.

Can I pick-up my order?

Yes of course! If you are in the Vancouver area, we have 2 convenient locations for you to pick-up. You can pick-up your order at:

  • Ulferts Kids' Head Office and Warehouse: Unit 170 6751 Graybar Road, Richmond BC
  • or:
  • Ulferts Furniture at Lansdowne Centre Mall: Unit 408-410 5300 No. 3 Road, Richmond BC
  • (Please note that this location is our home furnishing division and does not have our products on display.)

What is White Glove Delivery Service?Back top

We're proud to offer one of the best White Glove Delivery Service experiences in town! How this service differs from standard delivery is that White Glove delivery provides you with the assistance and expertise of our delivery team who will place and position all items into your rooms to your liking. We will reserve our delivery team for up to 2 hours on-site for your delivery. All packaging materials will be removed from your premises.

Can we dispose or remove old furniture or items?

Unfortunately due to reasons of space limitations, hygiene and liability we have a strict policy of no removal or disposal of old furniture or items from your premises. We have partnered with several local disposal companies to offer our customers discounted rates. Please call us at 1-855-ULFERTS (853-3787) to inquire.

Returns & Exchanges

What is the warranty on your products?Back top

For products that do not carry a manufacturer's warranty, here are our standard warranties and coverage periods (from date of delivery):

  • Accessories: full 30 days warranty
  • Chairs: full 60 days warranty
  • Tables: full 60 days warranty
  • Cubbyhole lockers: full 60 days warranty
  • Bookshelves: full 90 days warranty

Important: Exclusions on Warranties

The warranties on the furniture products as described above does not cover furniture which has been damaged due to misuse, abuse, or accidental breakage such as:

  • Deterioration from daily wear-and-tear or exposure to environment (e.g. humidity, heat, moisture)
  • Any defect caused by neglect, carelessness, or use for other purposes than what the product was intended for (e.g. adults using children's chairs as stepping stools, prolonged exposure to spills on wooden cabinets and laminated surfaces like table tops).
  • Any defect caused by the alteration or modification of the product (e.g. attaching aftermarket seat belts or boosters to chairs).

Any alterations or modifications to products will void warranties on our products

What is your Exchange & Return policy?Back top

  • Ready-to-Assemble (RTA) items: Exchanges & returns are valid on new and unused items in original condition and packaging purchased from our store within 15 days, excluding shipping or delivery costs.
  • Made-to-Order & Special Order items: A 20% restocking fee on the subtotal of the item(s) will be deducted from the refund amount.Returns are valid on new and unused items in original condition and packaging purchased from our store within 15 days, excluding shipping or delivery costs.
  • We charge a restocking fee to cover the high costs for manufacturing, overseas freight, and warehousing of returned items.

  • For returns or exchanges, you will need to get a return authorization from us before sending back any goods. Please email us within 15 days at customerservice@ulfertskids.com with your order number and the nature of the problem.
  • Returned items without a prior approval or receipt will not be accepted.
  • Exchanges are allowed only when exchanging items of the same product category (e.g. cannot exchange chairs for a bookshelf or table)
  • Refunds can only be issued to your original payment method or in the form of store credit. We are unable to process refunds to a new or different payment method other than what was originally used on your order.
  • We do not issue cheques for refund amounts less than $30 CAD. Any refund cheques must be deposited within 60 days from date of issue.
  • If you require a refund cheque to be reissued, we charge a fee of $30 CAD (which will be deducted from the refund amount). This fee is to cover the cost of our bank stop payment fees and admin fees on the original cheque(s)
  • Assembly, shipping and delivery fees are non-refundable.
  • Additional delivery charges will be applied if returning or exchanging items requiring the use of our delivery vehicles and personnel; otherwise, the customer is responsible for the safe transportation of products.
  • Once you get an approval for a return, you can ship it back to:
  • ULFERTS KIDS
    170 - 6751 Graybar Rd.
    Richmond, BC V6W 1H3